Medical Concierge in Sanur and Bali, 24/7
If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. 112 is the national emergency number in Indonesia; 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Make that call before you contact us.
Sanur Emergency is an independent medical concierge desk in Sanur, Bali. We answer the phone around the clock, help you choose a hospital or clinic, call it in Indonesian, arrange the car, interpret for you, and handle admission paperwork and insurer liaison. All clinical care stays with licensed providers.
What do you need help with?
Pick the closest situation. If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. Make that call before anything else.
If this is life-threatening
Dial 112, or 119 for an ambulance, before you contact us or anyone else. A concierge desk is not dispatch, and nothing on this page should delay that call by a second.
It is three in the morning and something is wrong. What happens when you message this number: a coordinator answers, asks where you are and what you need in practical terms, works out which facility fits, telephones it in Indonesian so they expect you, arranges the car, and stays with you until handover to a licensed clinician. None of that is treatment.
What this desk does
Eight things, all of them logistics, language and paperwork:
- Answer the phone, twenty-four hours a day.
- Establish the non-clinical picture: where you are, whether you can move, what languages are in the room, what insurance exists.
- Help you choose a hospital or clinic that fits the problem, the hour and the distance.
- Telephone that facility in Indonesian, so nobody arrives unannounced.
- Arrange ground transport, usually a car with a driver who knows the route.
- Meet you, accompany you and interpret between you and the staff.
- Work through admission paperwork and keep your insurer in the conversation.
- Stay with the case to handover, then for discharge documents and follow-up.
The whole chain, step by step: how the coordination desk works.
What this desk does not do
We are not a clinic, not a hospital and not an ambulance operator. We do not employ doctors, nurses or paramedics. We do not diagnose, we do not prescribe, we do not give medical advice, and we do not give first aid or any other clinical care, which only licensed providers may do. Every clinical decision belongs to the practitioner who attends you.
We promise no arrival time in minutes, no number of vehicles, no size of team. Arrival is set by the emergency service and the road, not by us. We hold no affiliation with any medical facility, which is why no facility logo appears on this site.
Start here, by situation
- Collapsed, not breathing normally, bleeding heavily, chest pain. Call 112 or 119 now, then read what to do, in order.
- Urgent but stable. Going straight to an emergency department by car is often quicker. Start with how to choose a hospital in Bali.
- Already at a hospital, stuck on admission or money. See what a Guarantee of Payment is.
- Planning ahead, before you fly. See your Bali medical plan.
- A move off the island is being discussed. See how repatriation is arranged.
Hospitals and clinics in Bali, by area
Our directory lists facilities by area with the official source and the date each line was checked. It is not a complete list: the government registry we work from published records for eighty-eight hospitals while its own dropdown counts ninety-five. A registry entry tells you what a facility is licensed for, not what it can do tonight. Capabilities and opening hours change. We confirm by phone at the time of your case.
Go to the Bali hospital directory by area, or read how to choose a hospital in Bali. Sourcing rules: where this data comes from.
How coordination fees work
You pay us for coordination time: answering, calling, choosing, arranging, accompanying, interpreting and paperwork. You pay the hospital, the clinic and any transport or evacuation operator directly, on their own invoices. No rate is published here yet, because the owner has not set one and we would rather leave a gap than print a number we cannot stand behind. Ask when you contact us and you get the arrangement in writing before anything starts.
Who we help
Travellers and residents, families arranging things from another time zone, and people unsure whether this warrants an emergency department at all. Hotels, villas and travel agents: read medical coordination for hotels, villas and agents.
Questions people ask first
What is a medical concierge?
A medical concierge is a non-clinical coordination desk. It answers the phone, works out what you need in practical terms, helps you choose a facility, calls it in Indonesian on your behalf, arranges transport, accompanies and interprets, handles admission paperwork and insurance liaison, then hands over to licensed medical staff.
What number do I call for an ambulance in Bali?
Call 119 for medical dispatch, or 112, which routes emergency calls nationally. We cannot tell you which arrives soonest: dispatch and travel time are decided by the emergency service, not by us. A hospital or clinic near you can also send its own vehicle when it has one available.
Is the older three-digit ambulance number still valid?
119 is the number we can document: it is the public health emergency line run under the Ministry of Health. The older three-digit ambulance number appears on many travel blogs, but we could not confirm a current regulation or operator behind it, so we do not print it. Use 112 or 119.
To reach the desk: WhatsApp +62 811-2859-0000, email sales@balipremiumtrip.com, or use the contact page.
Sanur Emergency is an independent medical concierge. We are not a clinic, hospital or ambulance operator, we do not employ medical staff, and we are not affiliated with any medical facility. All clinical care is delivered by licensed providers.