If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. 112 is the national emergency number in Indonesia; 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Make that call before you contact us. Once help is moving, message the desk and we take over the coordination around it.
How to reach us
WhatsApp is the fastest channel, because it lets you send a location pin, a photo of an insurance card or a prescription label, and keep one thread that everyone involved can read later. Message +62 811-2859-0000. For anything that is not time-critical — an insurance document, a discharge summary, a request for a quotation, a medical standby arrangement for an event — email sales@balipremiumtrip.com so the paperwork stays together.
Hours
The desk is reachable around the clock, every day, including public holidays and Nyepi. There is no office counter to visit and no queue number: a message on WhatsApp is the whole intake. Email is read through the day and is the right channel for documents, not for a case that is moving now.
What to tell us first
Five things get the coordination moving faster than anything else. Where the patient is, as precisely as possible — a shared location pin beats a villa name, because many villas do not sit on a numbered street. A phone number that will be answered. What has happened and when. Whether anyone has already called 112 or 119. And whether there is travel insurance or a company policy, with the insurer name if you have it to hand.
If you know of existing conditions, current medication, allergies or a recent operation, tell us — we do not interpret any of it, but the receiving clinician will ask, and passing it on in advance saves the patient repeating it while unwell.
What happens after you message
We confirm the location and the callback number, then work out the destination that fits the situation. We call that facility in Bahasa Indonesia so they are expecting the patient. We arrange the vehicle — a private car with a driver who knows the route, or, where the situation requires it, we place the ambulance request with a licensed operator or through 119 on your behalf. Someone stays on the thread until the patient is in front of a clinician, then continues with translation, admission formalities and the insurer correspondence.
What we cannot do over a message
We cannot tell you what is wrong, what to take, what dose, whether a symptom is dangerous, or whether you can wait until morning. We do not employ clinicians and we do not give medical advice or first-aid instruction, by message, by phone or in person. If the question is clinical, the answer has to come from a licensed practitioner — and getting you in front of one quickly is exactly what the desk is for.
We also cannot promise a time of arrival in minutes. Traffic between Sanur, Denpasar and the southern beaches is unpredictable and ceremonies close roads without notice. We will tell you honestly what the realistic picture looks like as we arrange it.
For insurers, assistance companies and hotels
If you are an insurer, an assistance company, a hotel or a villa manager coordinating a case for someone else, email is usually the better channel so the case reference and the documents stay in one place. Tell us what you are permitted to share about the person we are assisting, the authorisation position, and who at your end signs off on costs. Properties that want this set out in advance can read how the desk works with hotels, villas and agents. We can escort a case through admission and send back the documentation, but we cannot authorise treatment or make clinical decisions on anyone’s behalf.
The Bali hospital directory on this site lists facilities by area as neutral public information, each entry carrying its source and the date it was checked. It publishes no third-party direct lines and it is not a recommendation — which door suits a case is decided by the condition, the distance and what the department can receive at that hour. Capabilities and opening hours change. We confirm by phone at the time of your case.
New to the desk? Start with how the coordination desk works, or read the frequently asked questions. If a case is already live, the two pages people use most are the emergency line and what it is for and choosing a hospital in Bali. For cover and paperwork, start at insurance and guarantee of payment.
To reach the desk: WhatsApp +62 811-2859-0000, or email sales@balipremiumtrip.com. Sanur Emergency is a non-clinical medical coordination desk in Bali, Indonesia. We hold no ownership or management interest in any hospital, clinic or ambulance service.
Sanur Emergency is an independent medical concierge. We are not a clinic, hospital or ambulance operator, we do not employ medical staff, and we are not affiliated with any medical facility. All clinical care is delivered by licensed providers.