If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. 112 is the national emergency number in Indonesia; 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Make that call before you contact us. Once help is moving, message the desk and we take over the coordination around it.
This page is an order of operations, not medical guidance. It tells you who to call, in what sequence, and which page covers the situation you are actually in. It contains no step-by-step first aid, which we do not provide and only licensed providers may give.
Step one, always
Dial 112, or 119 for medical and ambulance dispatch. Do this before you contact us, your hotel, your insurer or your family. A concierge desk is not dispatch and cannot substitute for it.
Say it in the order a dispatcher needs: where you are, as precisely as you can manage, with a landmark; a callback number; what has happened and whether the person is conscious and breathing normally; age, and any known condition, medication or allergy. Then stay on the line until you are told the call is finished. Assume the call is handled in Indonesian. Who operates each number is explained in Indonesia emergency numbers 112 and 119.
Pick the line that matches your situation
Each line routes you to the page that covers it. None of them tells you what to do clinically.
- Unconscious, not breathing normally, having a seizure, or unresponsive. This is a dispatch call, not a journey to plan. 112 or 119, now. Then how ambulance dispatch works in Bali.
- Heavy bleeding, or a fall from height. 112 or 119 first. Then how ambulance dispatch works in Bali.
- Chest pain. 112 or 119 first. Not every Bali hospital has a cardiac catheterisation laboratory, which is why the destination matters here more than the distance: how to choose a hospital in Bali.
- Severe or persistent stomach illness, fever that will not settle, dehydration. Usually urgent rather than life-threatening. after-hours and 24-hour medical care in Bali, or seeing a doctor urgently in Sanur.
- Bitten or scratched by a dog, monkey or cat. Time-sensitive for reasons specific to Bali. dog and monkey bites in Bali: the rabies question.
- Scooter or motorbike crash. The most frequent reason visitors need urgent care here, and the most common insurance dispute. after a scooter accident in Bali.
- Diving incident, or symptoms after a dive. Hyperbaric capacity in Bali is narrower than most divers assume. diving emergencies and hyperbaric care in Bali.
- A sick child, a problem in pregnancy, or an older traveller. children, pregnancy and older travellers in Bali.
- Already at a hospital and stuck. Language, admission, deposit or an insurer that will not answer. interpreter support at the hospital.
- The patient needs to be moved to a different facility. patient transport and transfers in Bali.
Ambulance, private ambulance, or car
In Bali this decision is made on two grounds only, and neither of them is price. Can the patient be moved safely without monitoring, and how long is the road at this hour.
If the answer to the first is no, or you are unsure, it is dispatch: 112 or 119, immediately. If the patient is stable and can sit in a car, a private car with a driver who knows the route is frequently faster than waiting, particularly in and around Sanur. That is a logistics judgement, never a clinical one, and if a clinician tells you otherwise the clinician is right.
We do not operate ambulances and we do not dispatch them. When an ambulance is needed we place the call in Indonesian on your behalf and stay on the line until it is confirmed. We publish no arrival time in minutes: dispatch and travel time are decided by the emergency service and the road, not by us.
Which direction to head, by area
The larger facilities cluster around Denpasar, and the corridors towards the southern resorts congest unpredictably, so a map distance in Bali is a poor guide to a journey. Beyond the south of the island the realistic options narrow quickly.
Facilities are listed by area, with the official source and the date each line was checked, in the Bali hospital directory by area. Note what a government registry can and cannot tell you: every hospital in the Indonesian registry records a 24-hour emergency department because it is a condition of the licence, which is a licensing fact and not a statement about tonight. Capabilities and opening hours change. We confirm by phone at the time of your case.
What we do from the moment you message us
A coordinator answers and establishes the non-clinical picture: exactly where you are, whether an emergency number has been dialled, whether the patient can move, what languages are in the room, and what insurance exists. We identify a facility that fits the problem and the hour, telephone it in Indonesian so they expect you, arrange the car, meet you, interpret between you and the staff, work through admission and any deposit conversation, and put your insurer in the correspondence. We stay with the case until it is handed to licensed medical staff, and afterwards for discharge documents and follow-up. The full sequence is in how the coordination desk works.
What we do and what we do not do
What we do: answer the phone around the clock; help you choose where to go; call the facility in Indonesian; arrange ground transport; accompany and interpret; handle admission paperwork and insurer liaison; stay with the case to handover.
What we do not do: we are not a clinic, hospital or ambulance operator; we employ no doctors, nurses or paramedics; we do not dispatch vehicles; we do not diagnose, prescribe, give medical advice, or give first aid or any other clinical care, which only licensed providers may do; we promise no arrival time in minutes; and we are not affiliated with any medical facility.
Questions people ask in the middle of it
Should I call 112 or 119 for an emergency in Bali?
Indonesia has two numbers you need. 112 is the national emergency line for any emergency, free from any phone. 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Tourists may call both. If it is life-threatening, call 112 or 119 before anyone else.
Can a hotel call an English-speaking ambulance service in Bali?
Hotel staff can dial 112 or 119 for you, and several private hospitals in Bali run their own alarm-centre lines. We cannot promise any of them answers in English. Our desk does the language work: we call, we speak Indonesian, and we stay on the line until the vehicle is confirmed.
What should tourists do during a medical emergency on Nyepi?
Emergency movement during Nyepi is handled as an exception, arranged locally rather than assumed. Do not set out on your own and do not rely on a hotel promise. Call 112 or 119, tell them it is a medical emergency, and let the operator and the local pecalang clear the road.
Are Bali hospitals safe for major medical treatment?
We do not rate quality or equipment, and we will not reassure you with words we cannot evidence. What is checkable is accreditation: the UK Foreign Office list, updated 9 July 2026, records accreditation bodies per Bali facility, including national accreditation and in some cases international accreditation. Read that, not adjectives.
To reach the desk: WhatsApp +62 811-2859-0000, email sales@balipremiumtrip.com, or use the contact page.
Sanur Emergency is an independent medical concierge. We are not a clinic, hospital or ambulance operator, we do not employ medical staff, and we are not affiliated with any medical facility. All clinical care is delivered by licensed providers.