If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. 112 is the national emergency number in Indonesia; 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Make that call before you contact us. Once help is moving, message the desk and we take over the coordination around it.
Is Sanur Emergency a clinic or a hospital?
No. Sanur Emergency is an independent medical concierge desk. We do not own or operate a clinic, a hospital, an ambulance or any medical vehicle, and we do not employ doctors, nurses or paramedics. Our work is the coordination around care: choosing a suitable facility, calling it in Bahasa Indonesia, arranging transport, translating, and handling admission and insurance paperwork.
Which number should I call in a medical emergency in Bali?
112 is the national emergency number in Indonesia, and 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. In any life-threatening situation dial one of those first, before contacting us. Once help is on the way, message our desk and we take over the coordination around it.
Can you tell me what is wrong with me or what medicine to take?
No. We do not diagnose, prescribe, treat, administer anything or give first-aid instruction, by message, by phone or in person. Any clinical question has to be answered by a licensed practitioner who has examined the patient. Getting you in front of one quickly is what the desk is for.
Do you operate ambulances?
No. Ambulance dispatch in Indonesia runs through 112 and 119, and through hospitals that operate their own vehicles. We place requests on your behalf in Bahasa Indonesia and arrange private transport where that is genuinely the faster route to care, but we do not own vehicles and we do not provide treatment or monitoring in transit.
Are you affiliated with any hospital or clinic?
No. We hold no affiliation, partnership or network arrangement with any medical facility, and no facility logo or branding appears on this site. What decides the destination is stated openly instead of implied: the condition in front of us, the distance that has to be covered, and what the receiving department can take at that hour. The reasoning is set out on choosing a hospital in Bali.
How fast can you get someone to a hospital?
We will not give you a number, because it would not be honest. Traffic between Sanur, Denpasar and the southern resort areas is unpredictable, ceremonies close roads at short notice, and no desk controls any of it. What we can commit to is that the call is answered and coordination starts immediately, and that we will tell you the realistic picture as we arrange it.
Do you publish a list of hospitals in Bali?
Yes, as information rather than as a recommendation. The Bali hospital directory lists facilities by area with the source and the date each entry was checked, so you can see how old the information is before acting on it. It carries no third-party direct lines, because numbers get reassigned and a wrong number dialled at three in the morning is worse than none. Capabilities and opening hours change. We confirm by phone at the time of your case.
What information do you need when I first contact you?
Where the patient is, ideally as a shared location pin with a recognisable landmark; a phone number that will be answered; what has happened and when; whether anyone has already called 112 or 119; and whether there is travel insurance. Known conditions, current medication and allergies are useful too — we pass those on as given, without interpreting them.
Do you speak English?
Yes. The desk works in English and Bahasa Indonesia. That combination is the point: the patient and family are usually on one side of the conversation in English, while the receiving facility, the driver and the administrative staff are on the other in Indonesian.
Can a doctor come to my villa or hotel in Sanur?
House calls by licensed practitioners are available in the area, and we arrange and brief them. A visit suits assessment and simple treatment; it cannot substitute for a facility with imaging, a laboratory or an operating theatre. The practitioner who attends is not our staff.
Will my travel insurance cover this?
That depends on your policy, and we cannot answer for your insurer. Two things are worth checking before you travel: whether your policy requires you to notify the assistance line before treatment, and whether it settles directly with facilities or reimburses you afterwards. We handle the correspondence and documentation either way, and we keep copies.
What is a guarantee-of-payment letter and why does it matter?
It is the document many insurers issue to confirm they will settle a facility’s bill directly. Without one, a facility will often ask a foreign patient for a deposit before non-emergency treatment. Obtaining it means somebody has to put the insurer and the hospital administration in contact and keep chasing until it exists. That is part of what we do.
Do you charge for coordination?
Coordination is quoted case by case, and we tell you the position before anything is committed. No price list is published here, because the work runs from a single call to several days of escort, paperwork and liaison. Nothing clinical is ours to bill: treatment, imaging, medicines and any vehicle are invoiced to you by the provider that supplied them. Deposits and hospital billing are set out on hospital bills and deposits.
Can you help with a transfer between hospitals, or a repatriation home?
With the logistics, yes. The clinical decision to transfer belongs to the treating practitioner, and a repatriation is driven by the insurer or assistance company and the treating clinicians. Our part is the ground coordination in Bali: confirming the receiving end, matching the vehicle to the journey, moving records with the patient, documentation, timing and escort.
Can you help if I am a relative calling from another country?
Yes, and this is a common reason people contact us. A family member abroad cannot usefully dial 112 in Indonesia, but they can reach a bilingual desk on WhatsApp and get a situation moving while the patient’s own phone is flat or unanswered. Tell us what you know and we will work from there.
What if my condition gets worse while you are arranging something?
Stop waiting on the message thread and call 112 or 119. A concierge desk is never a substitute for dispatch. Make the emergency call, and we will pick up the coordination from wherever the situation has already reached.
Does 911 work in Bali?
No. 911 is the North American emergency number and is not the number to dial in Indonesia. Use 112, the national emergency line, or 119, the public health emergency line for ambulance and medical dispatch. If someone with you has already dialled 911 out of habit, stop, dial 112, and then message the desk.
Will the emergency operator speak English?
Plan on the call being in Indonesian. Keep it to three things: where you are, what has happened, and that an ambulance is needed. Do not spend the call searching for words. If nobody with you speaks Indonesian, message the desk at the same moment and we make the Indonesian call in parallel rather than after you have finished trying. The same problem reappears inside the building, which is what interpreting at the hospital is for.
What should I say when I call for an ambulance in Bali?
Location first, and as a landmark rather than a villa name — many Bali properties sit on unnamed lanes. Then what has happened, in the plainest words available: unconscious, not breathing, heavy bleeding, a fall, a road accident. Then how many people are hurt, and a phone number that will be answered. Stay reachable on that number. What to have ready before you call sets out the same list in the order it is asked for.
What do I do if the emergency number does not answer?
Do not keep redialling the same number from the same phone. Try the other official number — 112 if you started on 119, 119 if you started on 112 — and at the same time ask hotel, villa or restaurant staff to call from a local line, because they can give the address in Indonesian faster than you can. Message the desk in parallel. If the patient can be moved safely and a car is at hand, driving to an emergency department is sometimes the faster route, and emergency coordination across Bali explains when it is not.
Who do I call for a medical emergency at the airport in Bali?
The same two numbers, 112 or 119. Inside the terminal, tell the nearest airline or airport staff member as well, because they can reach the airport medical post and open doors a visitor cannot. Airside, the crew and ground staff run the call. Once the patient is out of the terminal the question becomes which hospital, and choosing a hospital in Bali covers that decision.
What happens during Nyepi if someone needs a hospital?
Nyepi is the one day a year when ordinary movement across Bali stops — roads quiet, the airport closed, lights down. A medical emergency is handled through the official channels, so call 112 or 119 first and let the emergency service decide the movement rather than setting off on your own. We do not promise that a private vehicle can travel that day. The desk stays reachable and coordinates the hospital end, the paperwork and the insurer while the official service moves the patient.
Who do I call if someone is injured on a boat between Bali and Nusa Penida?
Start with the crew. They hold the radio, they know their own operator, and they can divert to the nearer harbour, which no phone call from a passenger can do. Ask them to raise it with their operator while you dial 112 if you have signal. Send the desk the vessel name, the harbour they are heading for and an estimated arrival time, and we arrange an ambulance or a car to meet the boat. A diving incident is a different chain again — see diving emergencies in Bali.
What is the difference between a private and a government ambulance in Bali?
How they are reached, more than anything. A government ambulance is dispatched through 119 or through a public hospital. A private one is arranged with a private operator, or through a private hospital that runs its own vehicles. Neither is automatically faster: distance, traffic and where the vehicle is starting from decide that, and no desk controls any of it. We own and operate neither kind — we place the request and stay on the line until it is confirmed. What the vehicle is for, and when a car is the better answer, is on medical transport in Bali and ambulance coordination in Sanur.
The Bali hospital directory on this site lists facilities by area as neutral public information, each entry carrying its source and the date it was checked. It publishes no third-party direct lines and it is not a recommendation — which door suits a case is decided by the condition, the distance and what the department can receive at that hour. Capabilities and opening hours change. We confirm by phone at the time of your case.
To reach the desk: WhatsApp +62 811-2859-0000, or email sales@balipremiumtrip.com. Sanur Emergency is a non-clinical medical coordination desk in Bali, Indonesia. We hold no ownership or management interest in any hospital, clinic or ambulance service.
Sanur Emergency is an independent medical concierge. We are not a clinic, hospital or ambulance operator, we do not employ medical staff, and we are not affiliated with any medical facility. All clinical care is delivered by licensed providers.