If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. 112 is the national emergency number in Indonesia; 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Make that call before you contact us. Once help is moving, message the desk and we take over the coordination around it.
Emergency numbers for Indonesia are printed inconsistently across travel guides, hotel folders and forum posts, and a wrong number dialled at three in the morning costs the minutes that matter most. Everything below traces to an Indonesian government source, each opened and checked on 30 September 2026.
The two numbers to remember
112 — national emergency
112 is Indonesia’s single national emergency number, for any emergency: medical, fire, accident, crime or danger. It is free, it needs no mobile data, and the official portal states it can be dialled from a locked handset. Calls route to the emergency call centre of the province or city you are calling from, which dispatches whichever service is needed.
119 — medical emergency and ambulance
119 is the public health emergency line, run by the Ministry of Health through its Public Safety Center structure, known as PSC 119. It is the health-specific route: ambulance and medical dispatch, coordinated nationally and handled locally. The Ministry states it is free and reachable across Indonesia, including every regency and city.
Both numbers coexist; 119 was not merged into 112. For a medical problem either is defensible: 119 for medical dispatch, 112 for the general emergency route. What matters is that one of them is dialled immediately.
The legal basis, the operators, and Bali
112 rests on Ministerial Regulation 10 of 2016 on the single emergency call number, which states that the single emergency service must use 112. The national programme sits with the ministry now called Komdigi, while the call centres themselves are run by provincial and city governments. Source: layanan112.komdigi.go.id, checked 30 September 2026. Note the domain: the older kominfo.go.id address no longer resolves.
119 rests on Health Ministry Regulation 19 of 2016 on the integrated emergency response system, and PSC 119 is described on the Ministry’s service page as a rapid health-emergency service created in 2016. Source: kemkes.go.id PSC 119, checked 30 September 2026.
Bali is currently being built out as a model for the integrated national 112 service. Komdigi published that a cooperation agreement under the name Indonesia Siaga 112, between Komdigi, the Ministry of Home Affairs and Bali’s regional governments, was signed at Nusa Dua on Thursday 24 September 2026, with the provincial government stating it will strengthen round-the-clock call-centre capacity across more than fifty districts. We explain that programme. We have no part in operating it.
Why one widely printed ambulance number is not on this page
An older three-digit number is still printed in many travel guides, hotel directories and blog posts as the ambulance number for Indonesia. We do not publish it, for two documented reasons. The official 112 portal run by Komdigi lists 119 as the ambulance number and does not list that older number. And we found no current regulation, and no identifiable current operator, behind it in any government source.
One provincial page in Bali still prints it alongside 119. That is a local publication, not a national basis, and it is not enough to put a number on a page people read during an emergency. A number that has not been proven active is not a service. It is lost time.
The same rule applies to the numbers commonly listed for police, fire and search-and-rescue: they appear on the Komdigi portal as integrated services, but we could not verify current Bali-specific operation for each, so they are not printed here either. Dial 112 and say what has happened. Routing is the call centre’s job, not yours.
What happens when you dial
Give the information in the order a dispatcher needs it. Location first, as precisely as you can, with a landmark. Then a callback number. Then what has happened, and whether the person is conscious and breathing normally. Then age, and any known condition, medication or allergy. Then stay on the line until you are told the call is finished.
The most common failure is location. “The villa behind the beach” is not an address, and many properties in Sanur sit on unnamed lanes. If someone can stand at the gate on the phone, send them.
Assume the call will be handled in Indonesian. We have seen no official guarantee of an English-speaking operator, so plan for it rather than discover it: ask hotel or villa staff to dial and speak, or call our desk and we place the call in Indonesian and stay on the line. Do not route an emergency through us instead of dialling 112 or 119. We are the parallel track, not dispatch.
After the call: what we coordinate
Once help is moving, a second set of problems begins that nobody dispatches for: which facility the patient ends up at, whether it can receive them, how the people with them get there, who explains things at the counter, and what an insurer will want in writing. That is the part we take on. See what to do, in order, how ambulance dispatch works in Bali, and the Bali hospital directory by area.
Reading this before you travel? The ten-minute version: your Bali medical plan.
What we do and what we do not do
What we do: answer the phone around the clock; place the call to a facility in Indonesian; help you choose where to go; arrange ground transport; accompany and interpret; handle admission paperwork and insurer liaison; stay with the case until it is handed to licensed medical staff.
What we do not do: we are not a clinic, hospital or ambulance operator; we employ no doctors, nurses or paramedics; we do not dispatch vehicles; we do not diagnose, prescribe, give medical advice, or give first aid or any other clinical care, which only licensed providers may do; and we promise no arrival time in minutes. Our sourcing rules are set out in where this data comes from.
Questions people ask about these numbers
Should I call 112 or 119 for an emergency in Bali?
Indonesia has two numbers you need. 112 is the national emergency line for any emergency, free from any phone. 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Tourists may call both. If it is life-threatening, call 112 or 119 before anyone else.
Is the older three-digit ambulance number still valid?
119 is the number we can document: it is the public health emergency line run under the Ministry of Health. The older three-digit number appears on many travel blogs, but we could not confirm a current regulation or operator behind it, so we do not print it. Use 112 or 119.
Can I call 112 in Indonesia without an Indonesian phone number?
112 is published as a free call on the official Indonesian 112 portal, including from a locked handset, and it needs no mobile data. We still recommend testing that your roaming line can place a voice call on arrival, because coverage, not the number, is what usually fails on the islands.
Do Bali emergency operators speak English?
Assume the call will be handled in Indonesian. We have seen no official guarantee of an English-speaking operator, so plan for it: ask hotel or villa staff to dial and speak for you, or call our desk and we place the call in Indonesian on your behalf and stay on the line.
To reach the desk: WhatsApp +62 811-2859-0000, email sales@balipremiumtrip.com, or use the contact page. How the desk works: the coordination desk, step by step.
Sanur Emergency is an independent medical concierge. We are not a clinic, hospital or ambulance operator, we do not employ medical staff, and we are not affiliated with any medical facility. All clinical care is delivered by licensed providers.