If this is life-threatening, call 112 (national emergency) or 119 (medical emergency / ambulance) first. 112 is the national emergency number in Indonesia; 119 is the public health emergency line (PSC 119) for ambulance and medical dispatch. Make that call before you contact us. Once help is moving, message the desk and we take over the coordination around it.
What changes when Bali is home
A visitor needs one good decision. A resident needs a system. Over a few years here you accumulate a scattered medical history across several facilities, prescriptions that need renewing, a chronic condition to keep an eye on, dependants, and visiting relatives whose own health is more fragile than yours. None of that is dramatic, and all of it goes wrong at the worst possible moment if nobody has organised it.
Keep your own records, because nobody else will
Facilities keep their own files, and those files do not follow you between them. The practical answer is boring and effective: after every consultation, ask for the note, the results and the prescription, and keep them in one folder — photographed, dated, and in English where possible. When a case escalates, the difference between a clinician who can see three years of history and one starting from a verbal summary is substantial.
Repeat medication
What is available and on what terms varies, and substitutes are common. Two habits reduce the friction: keep the packet or a photograph of it, so the active ingredient and dose are legible rather than remembered; and do not run to the last tablet before dealing with a renewal. We can arrange an appointment and handle the logistics around it. We do not advise on medication, dosage or substitution, and we do not obtain prescriptions — that is between you and a licensed practitioner.
The two-in-the-morning version
Residents call at night for the same reasons visitors do, but usually about somebody else: a child with a fever that will not settle, an elderly parent visiting who has had a fall, a partner with chest discomfort. The correct first move is unchanged — if it could be life-threatening, 112 or 119, immediately. Where it is urgent but not that, the bottleneck is knowing which facility can receive the case now, and getting there. That is where the desk works.
Visiting family
A visiting parent is the situation residents most often underestimate. Older visitors arrive with existing conditions, medication they may not have brought enough of, and travel insurance that may exclude pre-existing conditions or cap cover by age. Read the policy before they fly, not afterwards, and have their medication list and conditions written down in English. It is unglamorous preparation that saves a great deal.
Insurance, local and international
Residents sit across a mix: international policies, regionally issued cover, the national scheme, and self-funding. The practical questions are the same in each case — does it settle directly with facilities or reimburse afterwards, does it require notification before treatment, and what documentation will be demanded months later. We handle the correspondence and keep copies; we cannot interpret your policy for you or guarantee what an insurer will accept.
What we do and do not do
We coordinate: destination, the call ahead in Bahasa Indonesia, transport, interpreting, admission and deposit formalities, insurer paperwork and follow-up. We do not employ doctors, nurses or paramedics, we do not diagnose, prescribe or treat, and we hold no affiliation with any facility.
We publish a directory of listed facilities that carries its source and the date each entry was checked, and we withhold any direct line that has not passed two independent sources. Capability still changes by the hour, so while a case is live we confirm by phone, in Bahasa Indonesia, instead of relying on what a page said yesterday.
Long-stay residents tend to need two things repeatedly: a licensed opinion the same day, and access to pharmacies and laboratory tests.
To reach the desk: WhatsApp +62 811-2859-0000, or email sales@balipremiumtrip.com. Sanur Emergency is a non-clinical medical coordination desk in Bali, Indonesia. We hold no ownership or management interest in any hospital, clinic or ambulance service.
A resident’s checklist worth keeping
One folder per family member with dated notes, results and prescriptions. Medication packets photographed rather than remembered. Location details for your house written in a findable form, including the gate. Insurance terms read rather than assumed. And a standing answer to “which direction is the nearest emergency department from here” — because the version you work out calmly is better than the one you work out at midnight.
Sanur Emergency is an independent medical concierge. We are not a clinic, hospital or ambulance operator, we do not employ medical staff, and we are not affiliated with any medical facility. All clinical care is delivered by licensed providers.